Terms of service
Welcome to Viya Pets (“we”, “our”, “us”). By accessing or using our website Viyapets.com, you agree to the following Terms of Service.
1. Business Information
Viya Pets is operated from the Netherlands and sells products to customers in Australia.
Contact:
📧 info@viyapets.com
2. Use of Our Website
By using this site, you confirm that:
- You are at least 18 years old or have permission from a guardian
- You will not use our products for illegal purposes
- You will not attempt to harm or disrupt the website
3. Products & Availability
We sell pet-related products. All products are subject to availability and may be discontinued at any time.
We reserve the right to:
- Limit quantities
- Refuse or cancel orders
- Change prices without notice
4. Orders & Processing
Orders are processed within 1–2 business days.
Once an order has been processed, it cannot be cancelled.
5. Shipping
Estimated delivery time: 6–9 business days
Delays may occur due to:
- Customs
- Carrier issues
- High demand periods
We are not responsible for delays outside our control, but we will always assist in resolving issues.
6. Returns & Refunds
Please refer to our Refund Policy for full details.
7. Australian Consumer Law
Nothing in these Terms excludes or limits your rights under the Australian Consumer Law (ACL).
You are entitled to:
- A replacement or refund for major failures
- Compensation for any other reasonably foreseeable loss or damage
8. Liability
We are not liable for:
- Indirect or consequential damages
- Delays caused by third-party carriers
To the extent permitted by law, our liability is limited to the purchase price of the product.
9. Changes to Terms
We may update these Terms at any time. Continued use of the site means you accept the changes.
Last updated: 12-04-2026